SPA POLICY

Dear Valued Customers,   We would like to extend our heartfelt gratitude to our loyal and long-standing customers for your continued support of our business. Your trust and patronage mean the world to us, and we are committed to providing you with the highest level of service. Every day, we dedicate our time and effort to ensuring that each of our customers receives the care and attention they deserve. As part of our ongoing commitment to improving your experience, we have introduced new salon policies. We kindly ask that you take a moment to review them carefully. All customers are required to adhere to these policies.  

1. Deposit Policy: A $20 deposit will be required for all appointments. This deposit will be deducted from the final cost of your service.

2. No-Show and Cancellation Policy: If a customer fails to arrive on time or does not show up for their appointment for any reason, the deposit will be forfeited. To avoid this, we kindly ask that you notify us at least 2 hours in advance if you need to cancel or reschedule your appointment.

3. Refund Policy: Please note that we do not offer refunds under any circumstances. Our team works diligently to ensure your satisfaction, and we are always here to address any concerns or issues you may have.
4. Customer Support: If you encounter any problems or have questions, please do not hesitate to reach out to us. We are here to help and will do our best to resolve any issues promptly. You can contact us at 678-886-5779.

Dear Valued Customers, To help you fully enjoy your spa experience, please note the following before your arrival:
• Please arrive without makeup.
• Please avoid wearing jewelry such as earrings, necklaces, bracelets, and watches. (You may put them back on after your service if needed.)
Thank you very much for your understanding and cooperation. We look forward to serving you!
Have eyelash extensions but want to enjoy a head spa or facial treatment? No worries! We offer lash-safe techniques that protect your extensions, guaranteeing 100% no shedding or damage.
Thank you for taking the time to read through our updated policies. We deeply appreciate your understanding and continued support. It is our privilege to serve you, and we look forward to welcoming you back to the salon soon.